Priority notifications in AutoResponder help you focus on the most important chat messages. For example, you can be notified when a customer requests an employee or places an order.
These notifications are always displayed separately from the normal reply notifications when a rule is triggered. In addition, both types can be disabled independently in the General settings of AutoResponder.
You can find and enable the Show a priority notification option within any rule.
If you want to turn off the normal reply notifications, you can do so in the General settings of AutoResponder. There you can also find the Open notification settings button, which allows you to make further adjustments using the notification options of your device.