Frequently Asked Questions

Premium

What is the pricing for Premium?


AutoResponder Premium is around 19.99 USD for lifetime. But the exact price depends on your country. You can find it within AutoResponder before the checkout.




Is Premium a monthly or yearly subscription?


No, you only need to pay once and Premium is connected to your Google account forever.




Can I use AutoResponder for free?


Yes, you can even use most of the premium features for free by clicking the "Try for free" button within a rule. There is no time limit. Just collect free premium replies by watching ads. If you run out of free premium replies, messages will continue to be sent, but a link to AutoResponder will be added at the end of your replies.




Can I restore Premium on multiple devices?


Yes, premium is always connected to your Google account. Just install AutoResponder with the same Google account from Google Play on another device and Premium will automatically be restored.




What advantages do I get with Premium?


AutoResponder Premium has the following advantages:

For more information, please check out the info buttons next to each feature within AutoResponder or contact me at info@autoresponder.ai.




Can I change my phone number?


Yes, AutoResponder does not depend on your phone number at all. Premium is only connected to your Google account.




Where can I purchase Premium?


You can purchase Premium only within the AutoResponder apps itself with the help of Google Play. Just follow the Premium buttons in AutoResponder.




Do I need to pay for each AutoResponder separately?


Yes, all AutoResponders are independent of each other and can have their own rules and settings.





General

Is there an iOS version of AutoResponder?


No, AutoResponder is only available on Android. iOS currently doesn't support automatic messenger replies.




What Android devices are supported?


All AutoResponders work on devices with Android 7 and up. AutoResponder for WhatsApp even supports Android 5 and 6. Android Go devices are not supported, regardless of the Android version. These are typically devices with less than 1 GB of RAM and not able to grant notification access. When trying they will show something like "This feature is not available on this device.".




Is there a desktop version of AutoResponder?


No, AutoResponder only works on a computer with the help of an Android emulator. You can look for one that fits your needs on the web. If you'd like to create rules on a computer, you can connect AutoResponder to Dialogflow.com or edit the import/export .csv file of AutoResponder using Excel.




What messengers does AutoResponder support?


Supported messengers are:




How to backup and restore AutoResponder on another device?


Premium is always connected to your Google account. Just install AutoResponder with the same Google account from Google Play on another device and Premium will automatically be restored. Rules can be transferred using the "import/export" option at the top right corner of the app.
The exported backup .csv file can be found at /AutoResponder/Backup/. Just copy it to your new device and import it.





Features

How to remove the link at the end of a reply?


Saving a rule after clicking the "Try for free" button irrevocably changes it to a free premium rule and unlocks most premium features. Every reply sent by such a rule will deduct one free premium reply from your reply counter.
If you reach 0, replies will still be sent, but the AutoResponder.ai url will be added to the end of your message. Create a new rule, collect more free premium replies by watching ads or get premium to remove the link.




Can I send photos, videos or documents?


No, sending media is unfortunately not possible due to technical limitations in Android.




Can I select specific messenger accounts if I have multiple?


Yes, you can select and disable specific versions in the general settings of AutoResponder if each account is installed in a separate messenger app or with the dual messenger feature of your device.




Is it possible to connect a Facebook page?


No, Facebook pages can directly be connected to bots like Dialogflow or Chatfuel. You don't need an app for that. AutoResponder is for private, group and marketplace chats and also SMS in Facebook Messenger.




What features does AutoResponder offer?


AutoResponder sends automatic replies to your favourite messengers and has the following options to customize each answer:

For more information, please check out the info buttons next to each feature within AutoResponder or contact me at info@autoresponder.ai.




Where can I find tutorials?


There are info buttons next to most features directly within AutoResponder and docs on this website. Further documentation, help and videos will be added soon. In the meantime you can search the web for unofficial videos and tutorials about AutoResponder. You can also contact me at info@autoresponder.ai for help.





Issues

My AutoResponder is not working. What can I do?


Please check the "doesn't work" button at the top right corner of the app and try to restart your device. On some devices (like Xiaomi or Huawei) it's important to add AutoResponder to the ignored list of the device's battery saver in case it stops working occasionally. And for Xiaomi it may also be important to enable "Autostart" there. Step 2 of the "doesn't work" button may help you with that. Try to restart your device afterwards or do step 1 of the "doesn't work" button again. The second paragraph is particularly important if, despite a correct rule, the test feature in AutoResponder also does not work. If it still doesn't work, you can contact me at info@autoresponder.ai for help.




Why is AutoResponder asking me to pay for Premium again?


This might happen if you have multiple Google accounts on your device. Please try to reinstall the app with the right one or remove the other Google accounts temporarily.
A simple device restart may also help. Also check if the Google account you have purchased AutoResponder with, is still connected through Google Play.




AutoResponder repeats and sends duplicate replies. What to do?


In case you just want to pause a rule after a reply was sent: Please use the "pause rule for..." option at the bottom of your rule. In case AutoResponder sends duplicated replies to one received message: Duplicated replies can be fixed by doing step 1 of the "doesn't work" button at the top right corner of the app. Just disable and enable notification access again. If that doesn't help, please try to use the “prevent repeating rules” option in the general settings of AutoResponder and set it to at least 2 seconds.





Not found what you were looking for?

Contact me at info@autoresponder.ai please.

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